support

desktopsites Professional Services is pleased to support our Konect Elite™ customers.

Contact Technical Support

Phone: 1 + (403) 538.0105 (Canada & USA)

Toll Free Number: 1.866.213.0560 (International)
Email: support@desktopsites.com
Availability: Monday thru Friday, 9:00 am - 5:00 pm MST

Support Options

Email / Phone Support

• Standard Product Support is made available via phone or email. Please refer to our Support Policy for more information.
• Incident Support Services can be purchased individually or in bundle packages.
• A one-time installation and set up fee of $100.00 will be charged upon software purchase.
• Contact us: support@desktopsites.com

Incident Support Pricing

• A one-time installation and set up fee of $100.00 will be charged upon software purchase.
• Individual / per incident - $75.00
• 5 pack - $300.00 (= $60.00 / per incident)
• 10 pack - $525.00 (= $52.50 / per incident)
• 20 pack - $900.00 (= $45.00 / per incident)

Please note that desktopsites Professional Services provides customers with incident-based support for Konect Elite configuration and / or management problems on a fee per incident basis. desktopsites Professional Services reserves the right to transfer support issues to its resellers. An incident is explicitly defined as the handling and resolution of a single question or issue regardless of the number of phone calls or emails required.

Licensing

Konect Elite is sold on an annual subscription / per user model. Please refer to desktopsites Licensing Explained document for further information on licensing.

Engineering Development & Support

• Provided on a contract basis. Please refer to our Support Policy.
• Consulting assistance available.
• Installation, configuration, and deployment support available.

   about Konect

   pricing
   white papers
   solutions
   success stories
   faqs