desktopsites - leading access infrastructure solutions


		home \| about desktopsites \| news & press \| investors \| partners \| careers
about Konect \| Konect + Hyper-V \| Konect + SCVMM \| solutions \| buy / try \| resellers \| success stories \| faqs \| support / tools / notices




	faqs Product FAQs What is Konect Elite? What are the benefits of Konect Elite? Why is Konect Elite the best Windows^® desktop virtualization solution available for small and mid-size businesses? What are the advantages of Konect Elite in comparison to desktop-to-desktop solutions such as Microsoft’s Remote Desktop Connection? What are the differences between Konect Elite and Microsoft's Remote Desktop Services ('RDS')? How are Konect Elite and pcAnywhere™ or GoToMyPC® different? Why would I choose Konect Elite if I am currently using Citrix? How secure is Konect Elite? What types of applications can I access using Konect Elite? Does Konect Elite run on thin clients? Does Konect Elite require Microsoft Remote Desktop Services server licensing? How does Konect Elite licensing work? Is .rdp ThinPrint required as part of the Konect Elite desktop virtualization software purchase? Technical FAQs Where is Konect Elite installed? How simple is Konect Elite to configure? Do Konect Elite users require any setup? What types of applications can I access using Konect Elite? Does Konect Elite require the purchase of a web server to function? What types of authentication protocols does Konect Elite utilize? If I am currently using Citrix, how easy is it to migrate to Konect Elite? Does Konect Elite support SSL? Can Konect Elite hosted applications interact with local desktop applications? Will the Konect Elite Client install and run on MAC or Linux OS's? Can you map more than one drive letter with the Konect Elite drive? Can I install the Konect Elite software on Windows 2000/XP/Vista client machines? Do I have to use Internet Explorer to download the Konect Elite Client? Can the Konect Elite Drive map file shares from Linux? Do I need to install Konect Elite in a Domain environment? Do I need to install Konect Elite on every application server? Does Konect Elite work with HTTPS? Can the Konect Elite software work with Windows Server 2003, 2008, 2008R2 x64 Edition? Can you remove access to the local C:\ through Konect Elite? Can the Konect Elite Drive publish hidden file shares? Does Konect Elite run on thin clients? Does Konect Elite require Microsoft Remote Desktop Server licensing? How does Konect Elite licensing work? Does Microsoft Remote Desktop Services need to be in Per-User or Per Device mode when installing? Is .rdp Thin Print required as part of the Konect Elite software? Does the Konect Elite Client auto-update? Can the Konect Elite Drive make use of a drive letter that is already being used? What kind of Internet connection is required for Konect Elite? How many concurrent Konect Elite users are recommended per server? Can I install additional Microsoft Remote Desktop Server CALs on a Small Business Server 2003? How can I see how many Konect Elite licenses I have? Where can I download the Konect Elite trial software? How do I register my Konect Elite software? Can I apply my old Konect Elite license activation key to a new version of Konect Elite? Can I transfer my Konect Elite license to another server? Can I print in Konect Elite if I do not use the .rdp Thin Print module? Can Konect Elite and Citrix run on the same server? When I upgrade my Konect Elite software do I have to uninstall the old version? Can Konect Elite auto-logoff users? Does Konect Elite use more bandwidth than standard Microsoft Remote Desktop Server? Can Konect Elite work within a VPN? Where is Konect Elite installed within the server? Can I drag and drop files onto the Konect Elite Drive from my local client PC? Can I save my Konect Elite Drive files to my local PC? What happens when my Konect Elite software license key expires? Will Konect Elite work over an unsecured wireless network? Can Konect Elite be used for remote administration? Why do I need to enable Webdav in IIS? How long does the Konect Elite software take to install? What is Konect Elite's impact on my server? Can I use Konect Elite when traveling overseas? Can Konect Elite be installed on a Domain Controller? Can I install the Konect Elite Client on my server? Do I need to install Microsoft Remote Desktop Services? Administration FAQs How do I administer Konect Elite? How do I manage users and role-based access to networked resources with Konect Elite? Purchase & Pricing FAQs How can I purchase Konect Elite? Are there a minimum number of licenses or an initial subscription purchase requirement? Whom do I contact in order to obtain Konect Elite User Connection licenses? How can I evaluate Konect Elite? Do you sell and market Konect Elite through resellers and partners? Support FAQs What product support is currently available? Product FAQs Q: What is Konect Elite? A: Konect Elite Elite is a Microsoft^® centric desktop virtualization solution which centralizes application and desktop management and delivers Window^® applications and desktops as an on-demand service to any user, anywhere on any Windows client device (PC, thin client, laptop or netbook). Konect Elite natively supports Microsoft Windows Server 2008 Hyper-V & System Center Virtual Machine Manager ('SCVMM'), consolidating all physical and virtual resources from these systems into a single centralized management view. desktopsites' proprietary FlexSpin^TM technology then enables the rapid provisioning and deployment of applications (whether TS, RemoteApp^TM, or App-V) and virtual desktops (VDI) to users dynamically anywhere, anytime, on any device. Back to top Q: What are the benefits of Konect Elite? A: Konect Elite Elite dramatically simplifies the world of desktop computing by delivering applications and desktops as an on-demand service to any PC, thin client, laptop or netbook. this, in turn, enables customers to deliver on-demand applications to physical or virtual desktops as a seamless part of their overall strategy, making desktop computing fast, simple and flexible. Dynamic Application & Desktop Delivery. Single Centralized Management Console. FlexSpin^TMDelivery Technology. Native Integration with Microsoft Windows Server 2008 Hyper-V & System center Virtual Machine Manager ('SCVMM'). Optimized End User Experience Anywhere, Anytime, on Any Device. Comprehensive Security Access & Data Protection. Scalability on a Microsoft Platform. Affordability Visit the About Konect Elite section on our website for further information. Back to top Q: Why is Konect Elite the best Windows^® desktop virtualization software solution available for small and mid-size businesses? A: Konect Elite enables small and mid-size businesses with a highly cost effective desktop virtualization software solution needed to support an increasingly mobile and distributed workforce. With a Microsoft centric focus and delivery, Konect Elite: radically simplifies the set-up, management, delivery and dynamic provisioning of virtual client environments while extending desktop, application and hardware lifecycles. Is 100% complementary to the Microsoft virtualization portfolio seamlessly supporting Microsoft Hyper-V and SCVMM. This allows you to leverage your existing Microsoft management skills to drive new Microsoft virtualization solutions to your customers while delivering extraordinary value and customer support. Removes the headaches of cost, complexity and training associated with third party competitive virtualization offerings to the Microsoft virtualization portfolio. Enables a smooth, rapid Windows 7 rollout while leveraging your clients existing infrastructure investments. Back to top Q: What are the advantages of Konect Elite in comparison to desktop-to-desktop solutions such as Microsoft’s Remote Desktop Connection? A: There are several to consider. Desktop-to-desktop solutions require costly software resources to be installed and maintained on each host PC, utilizing all available licenses for one product. In this desktop-to-desktop environment only one user can be logged on to the host PC at any time. And these solutions do not allow you to limit access to applications and resources based on security. Konect Elite is deployed on your server. Konect Elite centralizes software deployment from your server delivering applications, desktops and resources to only the right people when needed. Konect Elite allows multiple users access to the same networked resources at any give time. And Konect Elite centralizes application and desktop resources saving companies time and IT administrative resources. Back to top Q: What are the differences between Konect Elite and Microsoft Remote Desktop Services? A: Microsoft today, and even with the release of Windows Server 2008R2, still only provides a partial solution to meet the needs of SMEs. SMEs are not small versions of enterprise customers. SMEs need out-of-the-box solutions that are simple and cost effective. Konect Elite integrates, and most importantly, simplifies the Microsoft RDS multiple manager building blocks SMEs must contend with for application and desktop management, delivering a single, simplified, easy to use, multi-server management finterface IT administrators can work from. Visit Konect Elite and Remote Desktop Services Back to top Q: How are Konect Elite and pcAnywhere™ or GoToMyPC® different? A: pcAnywhere and GoToMyPC are desktop-to-desktop solutions which allow one user to access one host computer from a remote location. In contrast to the limitations of these one-to-one solutions, Konect Elite is a serverware software solution that allows many users to access the same networked resources from a remote location. Back to top Q: Why would I choose Konect Elite if I am currently using Citrix? A: Have you attempted to call up Citrix or a Citrix reseller to get product support for a 5 user license? Good Luck! Bottom Line: SME support needs are different. 1. Support resources that are specifically trained and geared for the needs of small and mid size businesses are different than for large enterprise. For example, if one support person has to one minute be helping a big global customer and then switch gears and try and help out a small office, it's a night-and-day experience. desktopsites focuses on the small customers needs as opposed to trying to play both ends of the spectrum. 2. SMEs are not datacenters. Enterprise broker offerings, such as Citrix ZenApp, are absolute overkill for the SMB market. A vast majority of additional enterprise features provide unnecessary complexity not required nor utilized by SMEs. desktopsites' desktop virtualization solution delivers core features SMEs need on a Microsoft centric platform. 3. Microsoft-Centric Platform. desktopsites desktop virtualization solution is a Microsoft specific platform, not platform agnostic. 98% of SMEs are Microsoft centric. Konect Elite reduces any confusion, cost and complexity of introducing any third party agnostic platforms. 4. Citrix is expensive. Even with the new FlexCast^®license offering from Citrix, it's not even the cost of the software licenses that becomes expensive. Rather, the additional support and maintenance fees that become associated with the licenses becomes out of the reach for the vast majority of SMEs. Back to top Q: How secure is Konect Elite? A: Konect Elite provides users with secure Internet access to networked resources, applications, and data without the cost or complexity of a VPN (Virtual Private Network). Using industry-standard encryption technology, all Konect Elite traffic between the client and the server is secure. Back to top Q: What types of applications can I access using Konect Elite? A: Konect Elite gives your users access to all of your traditional or web-based applications. In addition, Konect Elite manages users’ access to data sources, documents, web content and services. Back to top Q: Does Konect Elite run on thin clients? A: Yes. Konect Elite will run on any thin client which supports Remote Desktop Services 6.0 or higher. Back to top Q: Does Konect Elite require Microsoft Remote Desktop Server Licensing? A: Yes. To gain access to more than the default administration CALS (Client Access Licenses) you will need to acquire Remote Desktop Server Licensing. Back to top Q: How does Konect Elite licensing work? A: Konect Elite is sold on an annual subscription / per user model. Please refer to desktopsites Licensing Explained document for further information. Back to top Q: Is ThinPrint .rdp required as part of the Konect Elite desktop virtualization software purchase? A: No. The ThinPrint .rdp component is not included within the annual subscription pricing schedule for the Konect Elite software. However, this component can be purchased separately. The ThinPrint .rdp component provides advanced print functionality for both Microsoft Windows 2008 and 2008R2 servers, and is highly recommended as a compliment to the Konect Elite software. Technical FAQs Q: Where is Konect Elite installed? A: IT administrators install Konect Elite on either a Windows 2003, 2008 or Windows 2008R2 Server. Konect Elite can be installed on Windows 2003 Small Business Server. However, due to the Microsoft Terminal Server Client Access License limitations on this server, is not recommended. Back to top Q: How easy is Konect Elite to configure? A: Konect Elite provides a simple wizard driven walk-thru installation requiring no downtime, no network interruption, and no programming. Back to top Q: Do Konect Elite users require any setup? A: Konect Elite users require installation of the Konect Elite Client Software. These client components are made available via an Internet Explorer web browser through a designated URL. Konect Elite will walk the user through a one time, simple wizard driven client installation to configure their system. Back to top Q: Does Konect Elite require the purchase of a web server to function? A: No. Konect Elite utilizes the Windows IIS 6.0 (or higher) web server, a core part of the Windows 2003, 2008 or 2008R2 Server operating systems. Back to top Q: What types of authentication protocols does Konect Elite utilize? A: Konect Elite utilizes Microsoft’s Active Directory (“AD”) authentication protocols and policies to provide secure network access to your users. Back to top Q: If I am currently using Citrix, how easy is it to migrate to Konect? A: Konect Elite should only be installed on a clean server which contain no previous Citrix installations. Back to top Q: Does Konect Elite support SSL? A: Yes. Konect Elite supports secure socket layer 128 bit encryption. Back to top Q: Can Konect Elite hosted applications interact with local desktop apps? A: No. Konect Elite applications are all driven by the Terminal / Remote Desktop Server and will only work with other applications installed on the Terminal Server / Remote Desktop Server. Back to top Q: Will the Konect Elite Client install run on a MAC OS or Linux? A: Currently, the Konect Elite Client is designed to only run in the Windows environment. However, with the assistance of certain third part applications, Konect Elite has seen limited success running on the Linux OS. Back to top Q: Can you map more than one drive letter to a users profile with the Konect Elite Webdrive? A: No. Currently the Konect Elite Webdrive is only capable of mapping a single drive letter to a users profile within Konect Elite. Back to top Q: Can I install the Konect Elite software on Windows 2000/XP/Vista client? A: No. The Konect Elite serverware has been designed to work only on Windows Servers - 2003, 2008 or 2008R2. Back to top Q: Do I have to use Internet Explorer to download the Konect Elite Client? A: No. You can use other Web browsers such as Mozilla or FireFox to download the Konect Elite client. Back to top Q: Can the Konect Elite Webdrive map Linux file shares? A: No. As Linux cannot adopt user authentication protocols from the Microsoft Windows operating systems, the Konect Elite Drive will not recognize these shares. Back to top Q: Does Konect Elite have to be installed in a Domain environment? A: No. The Konect Elite software will function equally well in both a Domain and Workgroup environment. Back to top Q: Do I need to install Konect Elite on every application server? A: No. The Konect Elite software only needs to be installed on one application server. All other servers will only require the Konect Elite Load Balancer to be installed. Back to top Q: Does Konect Elite work with HTTPS? A: Yes. The Konect Elite serverware software and Client software will both work within the HTTPS protocol and adopt any SSL certificates assigned to your server's IIS. Back to top Q: Can the Konect Elite Serverware software run on Windows Server 2003/2008/2008R2 x64 Edition? A: Yes. The Konect Elite Serverware software will work with 64bit operating systems. Back to top Q: Can you remove access to the local C:\ with Konect? A: Yes. This is accomplished through Konect Elite's FlexSpin^TMtechnology leveraging Microsoft's group policy settings within Microsoft Windows and Active Directory. Back to top Q: Can the Konect Elite Webdrive publish hidden file shares? A: No. The current version of Konect Elite cannot publish hidden file shares. Back to top Q: Does Microsoft Remote Desktop Services need to be in Per-User or Per Device Mode when installing? A: It is advised that you setup your Termianl Server / Remote Desktop Server Licensing in Per-User mode. Back to top Q: Does the Konect Elite Client auto-update? A: Yes. Konect Elite has an auto-update feature built in. Back to top Q: Can the Konect Elite Webdrive make use of a drive letter that's already being used? A: No. The Konect Elite Webdrive must be designated a drive letter that is currently not in use. Back to top Q: What Kind of internet connection is required for Konect Elite. A: As a baseline, a high speed cable connection is recommended for the Konect Elite server. DSL and cable are highly recommended for Client access. Back to top Q: How many concurrent Konect Elite users can I have per server? A: This depends solely on your server's hardware and internet connections. As per Microsoft's Terminal Server / Remote Desktop Server guidelines, more than 30-40 concurrent users are not recommended. For best performance 15-20 users per server are recommended. Back to top Q: Can I install additional Terminal Server CALS on Small Business Server 2003? A: No. The Small Business Server has a limitation of two administrative Terminal Server CALs and does not provide functionality to support any addition TS CAL licenses. Back to top Q: How do I see how many Konect Elite Licenses I have? A: System administrators can see this by accessing the Konect Elite Management Console ('KMC')on the server and looking into the left hand folder tree under Licensing. Back to top Q: Where can I download the Konect Elite trial? A: From the desktopsites website, click the "Try" link or enter in the following URL: http://www.desktopsites.com/tryme.htm . Back to top Q: How do I register my Konect Elite serverware software to obtain a permanent license key? A: From the Konect Elite Management Console ('KMC'), within the left hand folder tree under Licensing, click the Register button. You will be required to fill out a brief form and submit via the web page. You will be contacted by desktopsites within 24 - 48 hours regarding your registration request and license activation key. Back to top Q: Can I apply my old licenses to a new version of Konect? A: No. The licensing for Konect Elite is issued per annum and must be renewed per annum. Back to top Q: How long do my Konect Elite licenses last? A: The Konect Elite server software and User Connection Licenses ('UCL') are purchased on a subscription-based license model linked to an expiry date that is managed by desktopsites on a per annum basis. Please refer to desktopsites' Licensing Explained document for further information. Back to top Q: Can I transfer my license to another server? A: No. Licenses are server specific. Back to top Q: Can I still print in Konect Elite if I do not buy ThinPrint? A: Yes. Utilizing the basic features of Microsoft's Terminal Server or Remote Desktop Server print functionality, printer drivers for each user's local printer will have to be installed on the Windows Terminal Server or Remote Desktop Server and assigned to each user as required. Back to top Q: Can Konect Elite and Citrix run on the same server? A: No. It is recommended that Konect Elite and Citrix reside on separate servers to avoid collision of any shared resources. Back to top Q: When I upgrade my Konect Elite server software do I have to uninstall the old version first? A: Yes. All software upgrades require the previous version to be removed prior to the installation of the new version of Konect Elite. Back to top Q: Can Konect Elite auto log-off users? A: Yes. The User Timeout feature found under within the Utilities section of the Konect Elite Management Console will allow administrators to set this feature in place with a pre-defined timer. Back to top Q: Does Konect Elite use more bandwidth than standard Terminal Services or Remote Desktop Services? A: No. The network usage of Konect Elite is lower than standard Terminal Services or Remote Desktop Services. Back to top Q: Can Konect Elite work within a VPN? A: Yes. While Konect Elite does not require a VPN for remote connectivity, it can work along side a VPN. Back to top Q: Where is the Konect Elite Serverware software installed on the server? A: By default, the Konect Elite serverware software and Client applications are both installed within the c:programfiles\deskopsites of the system drive. Back to top Q: Can I save my files to my local PC? A: Yes. All drives within the Client PC are listed under the local drives section by default, unless this feature is disabled by the administrator. Back to top Q: What happens when my Konect Elite license expires? A: When your Konect Elite license expires users will encounter a user login error when attempting to login with their Konect Elite Client. Back to top Q: Will Konect Elite work over an unsecured wireless network? A: Yes. However, use of an unsecured wireless network is not advised. Back to top Q: Can Konect Elite be used for remote system administration? A: Yes. Though it is not the initial intention for the Konect Elite software, to act as a remote administrative tool, the Konect Elite software can be employed to allow system administrators access to their administration tools via Konect Elite. Back to top Q: Why do I need WebDav enabled in IIS? A: WebDav is required to publish the Konect Elite Webdrive mapping features. Back to top Q: How log does the Konect Elite serverware software take to install? A: On a prepped server, the average Konect Elite Serverware software installation takes approximately 20 minutes. Back to top Q: What is Konect Elite's impact on my server? A: The Konect Elite server software has a very small footprint on the server. However, depending upon the number of Konect Elite users and the applications accessed at a given time, the performance may vary. Back to top Q: Can I use Konect Elite when traveling overseas? A: Yes. As long as you have access to the internet and the Konect Elite Client has been downloaded on the client PC, there should be no issues accessing Konect Elite when abroad. Back to top Q: Can Konect Elite be installed on a Domain Controller? A: Yes. Though this is not recommended if the Domain Controller will be used as a Remote Desktop Server (Terminal Server). Back to top Q: Can I install the Konect Elite client on a server? A: No. The Konect Elite Client has been designed to only work for desktop operating systems. Running the Konect Elite Client on a Server Operating system is not recommended and may cause a software looping effect on the server. Back to top Q: Do I need to install Remote Desktop Services? A: No. As a default there are two administrative licenses within Windows Server 2003/2008/2008R2. However, if you require more than two concurrent Terminal Server / Remote Desktop Server CALs, you must install additional Terminal Server / Remote Desktop Server CALs. Back to top Administration FAQs Q: How do I administer Konect Elite? A: Konect Elite's Management Console (KMC) allows an IT administrator to set up, configure, and maintain the settings for Konect Elite in a web browser from any location. Back to top Q: How do I manage users and role-based access to networked resources with Konect Elite? A: Konect Elite fully supports and leverages your organization's user hierarchy in Active Directory. Access to applications and network resources can easily be done based on users, groups, or other role-based classes you have configured in Active Directory. Back to top Purchase & Pricing FAQs Q: How can I purchase Konect? A: Konect Elite is purchased on a subscription-based service license model linked to an expiry date that is managed by desktopsites on a per annum basis. Please refer to desktopsites' Licensing Explained document for further information. Konect Elite is available through our website or value-added resellers. Back to top Q: Are there a minimum number of licenses or an initial subscription purchase requirement? A: No. Quantities can range from 1 subscription license to as many as may be required per user / per annum. Back to top Q: Whom do I contact in order to obtain Konect Elite User Connection licenses? A: Please contact our main regional office located in Calgary, Alberta, Canada or value-added resellers. Back to top Q: How can I evaluate Konect Elite? A: You can download a 30-day trial evaluation copy of Konect Elite (registration required). Back to top Q: Do you sell and market Konect Elite through resellers and partners? A: We are currently setting up regional partners and national resellers. If you are interested in becoming a business partner please contact us directly at partners@desktopsites.com or by calling our main regional office for more information. Support FAQs Q: What product support is currently available? Email / Phone Support Standard Product Support is made available via phone or email. Please refer to our Support Policy for more information. Incident Support Services can be purchased individually or in bundle packages. Contact us: support@desktopsites.com Incident Support Pricing Individual / per incident - $75.00 5 pack - $300.00 (= $60.00 / per incident) 10 pack - $525.00 (= $52.50 / per incident) 20 pack - $900.00 (= $45.00 / per incident) Please note that desktopsites Professional Services provides customers with incident-based support for Konect Elite installation, configuration and / or management problems on a fee per incident basis. desktopsites Professional Services reserves the right to transfer support issues to its resellers. An incident is explicitly defined as the handling and resolution of a single question or issue regardless of the number of phone calls or emails required. Engineering Development & Support Provided on a contract basis. Please refer to our Support Policy. Consulting assistance available. Installation, configuration, and deployment support available. Back to top pcAnywhere is a trademark of Symantec Corporation. Windows is a registered trademark of Microsoft, Inc. GoToMyPC is a registered trademark of Citrix Systems, Inc. Citrix / Citrix ZenApp is a registered trademark of Citrix Systems, Inc.		about Konect Elite pricing white papers solutions success stories faqs buy now try now resellers support

Terms of Service \| Privacy Policy \| Contact Us \| Blogging


		home \| about desktopsites \| news & press \| investors \| partners \| careers
about Konect \| Konect + Hyper-V \| Konect + SCVMM \| solutions \| buy / try \| resellers \| success stories \| faqs \| support / tools / notices




	faqs Product FAQs What is Konect Elite? What are the benefits of Konect Elite? Why is Konect Elite the best Windows^® desktop virtualization solution available for small and mid-size businesses? What are the advantages of Konect Elite in comparison to desktop-to-desktop solutions such as Microsoft’s Remote Desktop Connection? What are the differences between Konect Elite and Microsoft's Remote Desktop Services ('RDS')? How are Konect Elite and pcAnywhere™ or GoToMyPC® different? Why would I choose Konect Elite if I am currently using Citrix? How secure is Konect Elite? What types of applications can I access using Konect Elite? Does Konect Elite run on thin clients? Does Konect Elite require Microsoft Remote Desktop Services server licensing? How does Konect Elite licensing work? Is .rdp ThinPrint required as part of the Konect Elite desktop virtualization software purchase? Technical FAQs Where is Konect Elite installed? How simple is Konect Elite to configure? Do Konect Elite users require any setup? What types of applications can I access using Konect Elite? Does Konect Elite require the purchase of a web server to function? What types of authentication protocols does Konect Elite utilize? If I am currently using Citrix, how easy is it to migrate to Konect Elite? Does Konect Elite support SSL? Can Konect Elite hosted applications interact with local desktop applications? Will the Konect Elite Client install and run on MAC or Linux OS's? Can you map more than one drive letter with the Konect Elite drive? Can I install the Konect Elite software on Windows 2000/XP/Vista client machines? Do I have to use Internet Explorer to download the Konect Elite Client? Can the Konect Elite Drive map file shares from Linux? Do I need to install Konect Elite in a Domain environment? Do I need to install Konect Elite on every application server? Does Konect Elite work with HTTPS? Can the Konect Elite software work with Windows Server 2003, 2008, 2008R2 x64 Edition? Can you remove access to the local C:\ through Konect Elite? Can the Konect Elite Drive publish hidden file shares? Does Konect Elite run on thin clients? Does Konect Elite require Microsoft Remote Desktop Server licensing? How does Konect Elite licensing work? Does Microsoft Remote Desktop Services need to be in Per-User or Per Device mode when installing? Is .rdp Thin Print required as part of the Konect Elite software? Does the Konect Elite Client auto-update? Can the Konect Elite Drive make use of a drive letter that is already being used? What kind of Internet connection is required for Konect Elite? How many concurrent Konect Elite users are recommended per server? Can I install additional Microsoft Remote Desktop Server CALs on a Small Business Server 2003? How can I see how many Konect Elite licenses I have? Where can I download the Konect Elite trial software? How do I register my Konect Elite software? Can I apply my old Konect Elite license activation key to a new version of Konect Elite? Can I transfer my Konect Elite license to another server? Can I print in Konect Elite if I do not use the .rdp Thin Print module? Can Konect Elite and Citrix run on the same server? When I upgrade my Konect Elite software do I have to uninstall the old version? Can Konect Elite auto-logoff users? Does Konect Elite use more bandwidth than standard Microsoft Remote Desktop Server? Can Konect Elite work within a VPN? Where is Konect Elite installed within the server? Can I drag and drop files onto the Konect Elite Drive from my local client PC? Can I save my Konect Elite Drive files to my local PC? What happens when my Konect Elite software license key expires? Will Konect Elite work over an unsecured wireless network? Can Konect Elite be used for remote administration? Why do I need to enable Webdav in IIS? How long does the Konect Elite software take to install? What is Konect Elite's impact on my server? Can I use Konect Elite when traveling overseas? Can Konect Elite be installed on a Domain Controller? Can I install the Konect Elite Client on my server? Do I need to install Microsoft Remote Desktop Services? Administration FAQs How do I administer Konect Elite? How do I manage users and role-based access to networked resources with Konect Elite? Purchase & Pricing FAQs How can I purchase Konect Elite? Are there a minimum number of licenses or an initial subscription purchase requirement? Whom do I contact in order to obtain Konect Elite User Connection licenses? How can I evaluate Konect Elite? Do you sell and market Konect Elite through resellers and partners? Support FAQs What product support is currently available? Product FAQs Q: What is Konect Elite? A: Konect Elite Elite is a Microsoft^® centric desktop virtualization solution which centralizes application and desktop management and delivers Window^® applications and desktops as an on-demand service to any user, anywhere on any Windows client device (PC, thin client, laptop or netbook). Konect Elite natively supports Microsoft Windows Server 2008 Hyper-V & System Center Virtual Machine Manager ('SCVMM'), consolidating all physical and virtual resources from these systems into a single centralized management view. desktopsites' proprietary FlexSpin^TM technology then enables the rapid provisioning and deployment of applications (whether TS, RemoteApp^TM, or App-V) and virtual desktops (VDI) to users dynamically anywhere, anytime, on any device. Back to top Q: What are the benefits of Konect Elite? A: Konect Elite Elite dramatically simplifies the world of desktop computing by delivering applications and desktops as an on-demand service to any PC, thin client, laptop or netbook. this, in turn, enables customers to deliver on-demand applications to physical or virtual desktops as a seamless part of their overall strategy, making desktop computing fast, simple and flexible. Dynamic Application & Desktop Delivery. Single Centralized Management Console. FlexSpin^TMDelivery Technology. Native Integration with Microsoft Windows Server 2008 Hyper-V & System center Virtual Machine Manager ('SCVMM'). Optimized End User Experience Anywhere, Anytime, on Any Device. Comprehensive Security Access & Data Protection. Scalability on a Microsoft Platform. Affordability Visit the About Konect Elite section on our website for further information. Back to top Q: Why is Konect Elite the best Windows^® desktop virtualization software solution available for small and mid-size businesses? A: Konect Elite enables small and mid-size businesses with a highly cost effective desktop virtualization software solution needed to support an increasingly mobile and distributed workforce. With a Microsoft centric focus and delivery, Konect Elite: radically simplifies the set-up, management, delivery and dynamic provisioning of virtual client environments while extending desktop, application and hardware lifecycles. Is 100% complementary to the Microsoft virtualization portfolio seamlessly supporting Microsoft Hyper-V and SCVMM. This allows you to leverage your existing Microsoft management skills to drive new Microsoft virtualization solutions to your customers while delivering extraordinary value and customer support. Removes the headaches of cost, complexity and training associated with third party competitive virtualization offerings to the Microsoft virtualization portfolio. Enables a smooth, rapid Windows 7 rollout while leveraging your clients existing infrastructure investments. Back to top Q: What are the advantages of Konect Elite in comparison to desktop-to-desktop solutions such as Microsoft’s Remote Desktop Connection? A: There are several to consider. Desktop-to-desktop solutions require costly software resources to be installed and maintained on each host PC, utilizing all available licenses for one product. In this desktop-to-desktop environment only one user can be logged on to the host PC at any time. And these solutions do not allow you to limit access to applications and resources based on security. Konect Elite is deployed on your server. Konect Elite centralizes software deployment from your server delivering applications, desktops and resources to only the right people when needed. Konect Elite allows multiple users access to the same networked resources at any give time. And Konect Elite centralizes application and desktop resources saving companies time and IT administrative resources. Back to top Q: What are the differences between Konect Elite and Microsoft Remote Desktop Services? A: Microsoft today, and even with the release of Windows Server 2008R2, still only provides a partial solution to meet the needs of SMEs. SMEs are not small versions of enterprise customers. SMEs need out-of-the-box solutions that are simple and cost effective. Konect Elite integrates, and most importantly, simplifies the Microsoft RDS multiple manager building blocks SMEs must contend with for application and desktop management, delivering a single, simplified, easy to use, multi-server management finterface IT administrators can work from. Visit Konect Elite and Remote Desktop Services Back to top Q: How are Konect Elite and pcAnywhere™ or GoToMyPC® different? A: pcAnywhere and GoToMyPC are desktop-to-desktop solutions which allow one user to access one host computer from a remote location. In contrast to the limitations of these one-to-one solutions, Konect Elite is a serverware software solution that allows many users to access the same networked resources from a remote location. Back to top Q: Why would I choose Konect Elite if I am currently using Citrix? A: Have you attempted to call up Citrix or a Citrix reseller to get product support for a 5 user license? Good Luck! Bottom Line: SME support needs are different. 1. Support resources that are specifically trained and geared for the needs of small and mid size businesses are different than for large enterprise. For example, if one support person has to one minute be helping a big global customer and then switch gears and try and help out a small office, it's a night-and-day experience. desktopsites focuses on the small customers needs as opposed to trying to play both ends of the spectrum. 2. SMEs are not datacenters. Enterprise broker offerings, such as Citrix ZenApp, are absolute overkill for the SMB market. A vast majority of additional enterprise features provide unnecessary complexity not required nor utilized by SMEs. desktopsites' desktop virtualization solution delivers core features SMEs need on a Microsoft centric platform. 3. Microsoft-Centric Platform. desktopsites desktop virtualization solution is a Microsoft specific platform, not platform agnostic. 98% of SMEs are Microsoft centric. Konect Elite reduces any confusion, cost and complexity of introducing any third party agnostic platforms. 4. Citrix is expensive. Even with the new FlexCast^®license offering from Citrix, it's not even the cost of the software licenses that becomes expensive. Rather, the additional support and maintenance fees that become associated with the licenses becomes out of the reach for the vast majority of SMEs. Back to top Q: How secure is Konect Elite? A: Konect Elite provides users with secure Internet access to networked resources, applications, and data without the cost or complexity of a VPN (Virtual Private Network). Using industry-standard encryption technology, all Konect Elite traffic between the client and the server is secure. Back to top Q: What types of applications can I access using Konect Elite? A: Konect Elite gives your users access to all of your traditional or web-based applications. In addition, Konect Elite manages users’ access to data sources, documents, web content and services. Back to top Q: Does Konect Elite run on thin clients? A: Yes. Konect Elite will run on any thin client which supports Remote Desktop Services 6.0 or higher. Back to top Q: Does Konect Elite require Microsoft Remote Desktop Server Licensing? A: Yes. To gain access to more than the default administration CALS (Client Access Licenses) you will need to acquire Remote Desktop Server Licensing. Back to top Q: How does Konect Elite licensing work? A: Konect Elite is sold on an annual subscription / per user model. Please refer to desktopsites Licensing Explained document for further information. Back to top Q: Is ThinPrint .rdp required as part of the Konect Elite desktop virtualization software purchase? A: No. The ThinPrint .rdp component is not included within the annual subscription pricing schedule for the Konect Elite software. However, this component can be purchased separately. The ThinPrint .rdp component provides advanced print functionality for both Microsoft Windows 2008 and 2008R2 servers, and is highly recommended as a compliment to the Konect Elite software. Technical FAQs Q: Where is Konect Elite installed? A: IT administrators install Konect Elite on either a Windows 2003, 2008 or Windows 2008R2 Server. Konect Elite can be installed on Windows 2003 Small Business Server. However, due to the Microsoft Terminal Server Client Access License limitations on this server, is not recommended. Back to top Q: How easy is Konect Elite to configure? A: Konect Elite provides a simple wizard driven walk-thru installation requiring no downtime, no network interruption, and no programming. Back to top Q: Do Konect Elite users require any setup? A: Konect Elite users require installation of the Konect Elite Client Software. These client components are made available via an Internet Explorer web browser through a designated URL. Konect Elite will walk the user through a one time, simple wizard driven client installation to configure their system. Back to top Q: Does Konect Elite require the purchase of a web server to function? A: No. Konect Elite utilizes the Windows IIS 6.0 (or higher) web server, a core part of the Windows 2003, 2008 or 2008R2 Server operating systems. Back to top Q: What types of authentication protocols does Konect Elite utilize? A: Konect Elite utilizes Microsoft’s Active Directory (“AD”) authentication protocols and policies to provide secure network access to your users. Back to top Q: If I am currently using Citrix, how easy is it to migrate to Konect? A: Konect Elite should only be installed on a clean server which contain no previous Citrix installations. Back to top Q: Does Konect Elite support SSL? A: Yes. Konect Elite supports secure socket layer 128 bit encryption. Back to top Q: Can Konect Elite hosted applications interact with local desktop apps? A: No. Konect Elite applications are all driven by the Terminal / Remote Desktop Server and will only work with other applications installed on the Terminal Server / Remote Desktop Server. Back to top Q: Will the Konect Elite Client install run on a MAC OS or Linux? A: Currently, the Konect Elite Client is designed to only run in the Windows environment. However, with the assistance of certain third part applications, Konect Elite has seen limited success running on the Linux OS. Back to top Q: Can you map more than one drive letter to a users profile with the Konect Elite Webdrive? A: No. Currently the Konect Elite Webdrive is only capable of mapping a single drive letter to a users profile within Konect Elite. Back to top Q: Can I install the Konect Elite software on Windows 2000/XP/Vista client? A: No. The Konect Elite serverware has been designed to work only on Windows Servers - 2003, 2008 or 2008R2. Back to top Q: Do I have to use Internet Explorer to download the Konect Elite Client? A: No. You can use other Web browsers such as Mozilla or FireFox to download the Konect Elite client. Back to top Q: Can the Konect Elite Webdrive map Linux file shares? A: No. As Linux cannot adopt user authentication protocols from the Microsoft Windows operating systems, the Konect Elite Drive will not recognize these shares. Back to top Q: Does Konect Elite have to be installed in a Domain environment? A: No. The Konect Elite software will function equally well in both a Domain and Workgroup environment. Back to top Q: Do I need to install Konect Elite on every application server? A: No. The Konect Elite software only needs to be installed on one application server. All other servers will only require the Konect Elite Load Balancer to be installed. Back to top Q: Does Konect Elite work with HTTPS? A: Yes. The Konect Elite serverware software and Client software will both work within the HTTPS protocol and adopt any SSL certificates assigned to your server's IIS. Back to top Q: Can the Konect Elite Serverware software run on Windows Server 2003/2008/2008R2 x64 Edition? A: Yes. The Konect Elite Serverware software will work with 64bit operating systems. Back to top Q: Can you remove access to the local C:\ with Konect? A: Yes. This is accomplished through Konect Elite's FlexSpin^TMtechnology leveraging Microsoft's group policy settings within Microsoft Windows and Active Directory. Back to top Q: Can the Konect Elite Webdrive publish hidden file shares? A: No. The current version of Konect Elite cannot publish hidden file shares. Back to top Q: Does Microsoft Remote Desktop Services need to be in Per-User or Per Device Mode when installing? A: It is advised that you setup your Termianl Server / Remote Desktop Server Licensing in Per-User mode. Back to top Q: Does the Konect Elite Client auto-update? A: Yes. Konect Elite has an auto-update feature built in. Back to top Q: Can the Konect Elite Webdrive make use of a drive letter that's already being used? A: No. The Konect Elite Webdrive must be designated a drive letter that is currently not in use. Back to top Q: What Kind of internet connection is required for Konect Elite. A: As a baseline, a high speed cable connection is recommended for the Konect Elite server. DSL and cable are highly recommended for Client access. Back to top Q: How many concurrent Konect Elite users can I have per server? A: This depends solely on your server's hardware and internet connections. As per Microsoft's Terminal Server / Remote Desktop Server guidelines, more than 30-40 concurrent users are not recommended. For best performance 15-20 users per server are recommended. Back to top Q: Can I install additional Terminal Server CALS on Small Business Server 2003? A: No. The Small Business Server has a limitation of two administrative Terminal Server CALs and does not provide functionality to support any addition TS CAL licenses. Back to top Q: How do I see how many Konect Elite Licenses I have? A: System administrators can see this by accessing the Konect Elite Management Console ('KMC')on the server and looking into the left hand folder tree under Licensing. Back to top Q: Where can I download the Konect Elite trial? A: From the desktopsites website, click the "Try" link or enter in the following URL: http://www.desktopsites.com/tryme.htm . Back to top Q: How do I register my Konect Elite serverware software to obtain a permanent license key? A: From the Konect Elite Management Console ('KMC'), within the left hand folder tree under Licensing, click the Register button. You will be required to fill out a brief form and submit via the web page. You will be contacted by desktopsites within 24 - 48 hours regarding your registration request and license activation key. Back to top Q: Can I apply my old licenses to a new version of Konect? A: No. The licensing for Konect Elite is issued per annum and must be renewed per annum. Back to top Q: How long do my Konect Elite licenses last? A: The Konect Elite server software and User Connection Licenses ('UCL') are purchased on a subscription-based license model linked to an expiry date that is managed by desktopsites on a per annum basis. Please refer to desktopsites' Licensing Explained document for further information. Back to top Q: Can I transfer my license to another server? A: No. Licenses are server specific. Back to top Q: Can I still print in Konect Elite if I do not buy ThinPrint? A: Yes. Utilizing the basic features of Microsoft's Terminal Server or Remote Desktop Server print functionality, printer drivers for each user's local printer will have to be installed on the Windows Terminal Server or Remote Desktop Server and assigned to each user as required. Back to top Q: Can Konect Elite and Citrix run on the same server? A: No. It is recommended that Konect Elite and Citrix reside on separate servers to avoid collision of any shared resources. Back to top Q: When I upgrade my Konect Elite server software do I have to uninstall the old version first? A: Yes. All software upgrades require the previous version to be removed prior to the installation of the new version of Konect Elite. Back to top Q: Can Konect Elite auto log-off users? A: Yes. The User Timeout feature found under within the Utilities section of the Konect Elite Management Console will allow administrators to set this feature in place with a pre-defined timer. Back to top Q: Does Konect Elite use more bandwidth than standard Terminal Services or Remote Desktop Services? A: No. The network usage of Konect Elite is lower than standard Terminal Services or Remote Desktop Services. Back to top Q: Can Konect Elite work within a VPN? A: Yes. While Konect Elite does not require a VPN for remote connectivity, it can work along side a VPN. Back to top Q: Where is the Konect Elite Serverware software installed on the server? A: By default, the Konect Elite serverware software and Client applications are both installed within the c:programfiles\deskopsites of the system drive. Back to top Q: Can I save my files to my local PC? A: Yes. All drives within the Client PC are listed under the local drives section by default, unless this feature is disabled by the administrator. Back to top Q: What happens when my Konect Elite license expires? A: When your Konect Elite license expires users will encounter a user login error when attempting to login with their Konect Elite Client. Back to top Q: Will Konect Elite work over an unsecured wireless network? A: Yes. However, use of an unsecured wireless network is not advised. Back to top Q: Can Konect Elite be used for remote system administration? A: Yes. Though it is not the initial intention for the Konect Elite software, to act as a remote administrative tool, the Konect Elite software can be employed to allow system administrators access to their administration tools via Konect Elite. Back to top Q: Why do I need WebDav enabled in IIS? A: WebDav is required to publish the Konect Elite Webdrive mapping features. Back to top Q: How log does the Konect Elite serverware software take to install? A: On a prepped server, the average Konect Elite Serverware software installation takes approximately 20 minutes. Back to top Q: What is Konect Elite's impact on my server? A: The Konect Elite server software has a very small footprint on the server. However, depending upon the number of Konect Elite users and the applications accessed at a given time, the performance may vary. Back to top Q: Can I use Konect Elite when traveling overseas? A: Yes. As long as you have access to the internet and the Konect Elite Client has been downloaded on the client PC, there should be no issues accessing Konect Elite when abroad. Back to top Q: Can Konect Elite be installed on a Domain Controller? A: Yes. Though this is not recommended if the Domain Controller will be used as a Remote Desktop Server (Terminal Server). Back to top Q: Can I install the Konect Elite client on a server? A: No. The Konect Elite Client has been designed to only work for desktop operating systems. Running the Konect Elite Client on a Server Operating system is not recommended and may cause a software looping effect on the server. Back to top Q: Do I need to install Remote Desktop Services? A: No. As a default there are two administrative licenses within Windows Server 2003/2008/2008R2. However, if you require more than two concurrent Terminal Server / Remote Desktop Server CALs, you must install additional Terminal Server / Remote Desktop Server CALs. Back to top Administration FAQs Q: How do I administer Konect Elite? A: Konect Elite's Management Console (KMC) allows an IT administrator to set up, configure, and maintain the settings for Konect Elite in a web browser from any location. Back to top Q: How do I manage users and role-based access to networked resources with Konect Elite? A: Konect Elite fully supports and leverages your organization's user hierarchy in Active Directory. Access to applications and network resources can easily be done based on users, groups, or other role-based classes you have configured in Active Directory. Back to top Purchase & Pricing FAQs Q: How can I purchase Konect? A: Konect Elite is purchased on a subscription-based service license model linked to an expiry date that is managed by desktopsites on a per annum basis. Please refer to desktopsites' Licensing Explained document for further information. Konect Elite is available through our website or value-added resellers. Back to top Q: Are there a minimum number of licenses or an initial subscription purchase requirement? A: No. Quantities can range from 1 subscription license to as many as may be required per user / per annum. Back to top Q: Whom do I contact in order to obtain Konect Elite User Connection licenses? A: Please contact our main regional office located in Calgary, Alberta, Canada or value-added resellers. Back to top Q: How can I evaluate Konect Elite? A: You can download a 30-day trial evaluation copy of Konect Elite (registration required). Back to top Q: Do you sell and market Konect Elite through resellers and partners? A: We are currently setting up regional partners and national resellers. If you are interested in becoming a business partner please contact us directly at partners@desktopsites.com or by calling our main regional office for more information. Support FAQs Q: What product support is currently available? Email / Phone Support Standard Product Support is made available via phone or email. Please refer to our Support Policy for more information. Incident Support Services can be purchased individually or in bundle packages. Contact us: support@desktopsites.com Incident Support Pricing Individual / per incident - $75.00 5 pack - $300.00 (= $60.00 / per incident) 10 pack - $525.00 (= $52.50 / per incident) 20 pack - $900.00 (= $45.00 / per incident) Please note that desktopsites Professional Services provides customers with incident-based support for Konect Elite installation, configuration and / or management problems on a fee per incident basis. desktopsites Professional Services reserves the right to transfer support issues to its resellers. An incident is explicitly defined as the handling and resolution of a single question or issue regardless of the number of phone calls or emails required. Engineering Development & Support Provided on a contract basis. Please refer to our Support Policy. Consulting assistance available. Installation, configuration, and deployment support available. Back to top pcAnywhere is a trademark of Symantec Corporation. Windows is a registered trademark of Microsoft, Inc. GoToMyPC is a registered trademark of Citrix Systems, Inc. Citrix / Citrix ZenApp is a registered trademark of Citrix Systems, Inc.		about Konect Elite pricing white papers solutions success stories faqs buy now try now resellers support

Terms of Service \| Privacy Policy \| Contact Us \| Blogging